Support Policy - Customer Support Policy

Effective Date: 24th Aug 2023

Thank you for choosing (the "Website"), owned and operated by Raj Biosis Private Limited ("Company," "we," "us," or "our"). We are dedicated to providing exceptional customer support to ensure your shopping experience is smooth and enjoyable. This Customer Support Policy outlines our commitment to assisting you with your inquiries, concerns, and issues.

1. Contact Information:

You can reach our customer support team through the following channels:

  • Email:
  • Phone: +91-98281-22223
  • Live Chat: Available on the Website during business hours
  • Online Contact Form: Found on the "Contact Us" page of the Website

2. Business Hours:

Our customer support team is available during our regular business hours, which are [business hours]. We strive to respond to inquiries within [response time] hours, but please allow additional time during peak periods.

3. Support Services:

Our customer support team is here to assist you with a variety of services, including but not limited to:

  • Product inquiries: Information about products, availability, and features.
  • Order assistance: Help with placing orders, order tracking, and payment inquiries.
  • Returns and exchanges: Support with our return policy and process.
  • Technical assistance: Troubleshooting issues with the Website, account access, and more.
  • Feedback and suggestions: We welcome your input to help us improve our services.

4. Response Time:

We aim to provide prompt and helpful responses to your inquiries. While we strive to address all inquiries within [response time] hours, please note that complex issues may require additional time for investigation and resolution.

5. Escalation of Issues:

If your concern is not adequately resolved by our initial response, you have the option to escalate the matter. Our team will work diligently to ensure that any escalated issues are addressed promptly and effectively.

6. Feedback and Improvement:

We value your feedback and suggestions. Your input helps us enhance our services and better meet your needs. Feel free to share your thoughts with us at any time.

7. Respectful Communication:

We are committed to providing respectful and courteous communication. We ask that you also communicate with our support team in a respectful manner.

8. Confidentiality:

We treat all your inquiries and personal information with the utmost confidentiality, following our Privacy Policy guidelines.

9. Changes to Support Policy:

We may update this Customer Support Policy from time to time to reflect changes in our support practices or as required by law. Any updates will be posted on the Website.

10. Contact Us:

If you have any questions or need assistance, please don't hesitate to contact our customer support team at [customer support email or phone number].

Thank you for choosing We look forward to assisting you!

Note: This is a general template for a customer support policy. Customize the policy to fit your business's specific practices and consult legal professionals to ensure compliance with relevant laws and regulations.